Refund policy

Bottle Lake Ceramics hand makes each item.  Hand made items will often have natural imperfections such as variation in glaze colour, surface texture and size, that are embraced by artists and collectors as part of the beauty of handmade art, and are not considered faults. Product photos are representative - slight differences are expected and not grounds for a return.

We comply with the New Zealand Consumer Guarantees Act. If your item is faulty, please contact us as soon as possible to arrange a repair, replacement or refund. 

If your item arrives damaged please take photographs within 24 hours of the packaging and the damaged product, and email us as soon as possible as we will need to lodge a claim with the courier.  Once we have confirmed the damage occurred during shipping we will offer a replacement item or a full refund. 

Unfortunately we are unable to accept returns for change of mind.